Question 1

What’s the difference between Evidence and a Declaration of Conformity?

Accepted Answer

Evidence is anything received - a supplier certificate, a lab report, an internal file. A Declaration of Conformity is a document NormPass generates and your team issues, based on evidence and product data meeting a specific requirement.

Question 2

Can a document be edited after it’s issued?

Accepted Answer

No. An issued declaration or passport can be retracted and a new version published, but the original is never silently overwritten - the change itself is recorded.

Question 3

What happens if Separation of Duties is on and there’s only one user?

Accepted Answer

Issuance blocks until a second team member is invited, or SoD is temporarily turned off for that action in Settings - NormPass won’t let one person both prepare and approve the same declaration.

Question 4

Does every document need a human to review it first?

Accepted Answer

Evidence extraction always routes through a review queue - a suggested value only becomes a declared fact once someone explicitly accepts it. Nothing is auto-declared from a document.

Question 5

Can I export documents for an auditor or a broker?

Accepted Answer

Yes. CBAM declarations export as CSV or JSON, and issued declarations and passports download as PDF or share as a public link.

Question 6

What counts as a Certification versus Evidence?

Accepted Answer

A Certification is a specific accreditation or scheme certificate (ISO, OEKO-TEX, and similar) tracked with its own expiry; Evidence covers the broader category of supporting documents and declarations.

Question 7

How does a document connect back to the Verification Ledger?

Accepted Answer

Every issue, retract, and edit action writes an entry to the hash-chained ledger, so a document’s full history is provable, not just logged.

Question 8

Can suppliers see the documents I’ve issued about their materials?

Accepted Answer

Documents are internal by default. Passports publish to a public page when you choose to; declarations and reports stay private to your account unless explicitly shared.

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